INTERNAL — DRAFT, not published. Set the effective date, remove this notice, and publish this as a separately linked site policy. Paddle currently requires a clearly accessible Refund Policy for domain review.
Effective [publication date].
This policy explains refunds and withdrawals for Sonik. It supplements the Terms of Service and does not limit any mandatory consumer right or remedy.
Sonik's 14-day money-back guarantee
For each Sonik product, each buyer receives one unconditional money-back-guarantee event. You do not need to give a reason. The guarantee's territory of effect is the United States.
- For a base purchase, the 14-calendar-day period begins when the eligible purchase completes.
- For a paid upgrade, its 14-calendar-day period begins only when payment is confirmed and the upgrade is safely associated with the eligible licence chain and takes effect.
- A zero-dollar upgrade and a gifted licence have no amount paid to refund and do not create a commercial-guarantee event.
A timely request may cover either the eligible current/latest paid upgrade alone or every still-eligible paid transaction in that product's licence chain. Either choice uses the buyer's one commercial-guarantee event for that product. Refunding only the eligible current/latest paid upgrade also unwinds later dependent zero-dollar steps and restores the preceding effective tier. If the refunded chain includes the base purchase, the licence ends. The Terms explain the related effect on Absolute Legend gift keys and redeemed gifts.
Pending paid upgrades and rule-triggered returns
Before a paid upgrade takes effect, its purchaser may cancel it without using the money-back-guarantee event. Sonik returns the retained valid payment within 14 calendar days after a valid authenticated cancellation request.
Sonik also returns a retained payment without using the guarantee event when fixed Terms rules require an unwind—for example, an ineligible acquisition, a conflicting existing licence, an upgrade that cannot be safely associated by its applicable deadline, or an event that makes its prerequisite chain ineligible. A person reviews each case and manually initiates the refund. We do not duplicate an amount already refunded, returned, or reversed and do not refund an unpaid or fraudulent transaction.
Statutory withdrawal and non-conforming software
Statutory withdrawal rights are separate from Sonik's commercial guarantee and are not limited by the one-event rule. Sonik applies the Georgian distance-contract withdrawal process to each base-licence acquisition and paid or zero-dollar upgrade and does not require a buyer to waive it merely because delivery is electronic. You may send any clear statement or use our Model Withdrawal Form. An electronic form submission receives an immediate email acknowledgement.
If Sonik does not conform to the product description, public statements, or applicable legal requirements, mandatory legal-guarantee remedies remain available. Depending on the legal conditions, those may include repair or replacement and then a price reduction or withdrawal. These rights are not reduced by expiry or prior use of the commercial guarantee.
How to request a refund or withdrawal
Email contact@soniksoft.com, reply to your Sonik confirmation email, or submit the Model Withdrawal Form. For a commercial-guarantee request, include the verified Sonik account email if the transaction is associated; otherwise use the Paddle payment email. Include the licence ID and Paddle transaction ID if known, and say whether you want the eligible current/latest paid upgrade alone or all still-eligible paid transactions refunded. The statutory Model Withdrawal Form deliberately asks for fewer fields and needs no guarantee election.
Paddle is the merchant of record and seller for the payment transaction. A Sonik operator reviews and manually initiates seller-side refunds under this policy; Paddle completes the return through the payment system. Paddle also provides buyer payment support through paddle.net. Do not send card details to Sonik.
We arrange a requested eligible refund without undue delay and no later than 14 calendar days after receiving the request. For a rule-triggered return, automation creates a review task and a person reviews the case and manually initiates the refund within the event-specific deadline in the Terms: an ineligible-country payment or purchase-time same-product conflict is returned within 14 days after payment completed; a conflict first discovered during a later base-licence claim is returned within 14 days after that claim reveals it; and a pending upgrade is returned within 14 days after we discover its ending condition or after its applicable day-90/day-120 deadline. It is ordinarily returned to the original payment method. We use another method only if the payer expressly agrees and it costs them nothing.
Limits
A valid serious-ground licence termination that stands after the notice, response, and contest process in the Terms carries no contractual refund. Account deletion, a gift recipient voluntarily ending a no-price licence, non-release of a future version or qualifying future application, and expiry of a commercial-guarantee period do not by themselves create a contractual refund. These statements do not limit a mandatory withdrawal, conformity, payment-dispute, or other remedy.
Contact: Sonik Software LLC, identification code 416396233, 10/2 Levan Iosebidze Str., 3700 Rustavi, Georgia; contact@soniksoft.com.